![]() ![]() (NOTE: I provided 4 screen shots of each step from clicking on the browser add-on button, through to the spinning circle, screen shots or a video will show them what is happening). Please send us a screenshot or a short video of the issue so we can further assess it. ![]() Is/was Firefox ever set as a trusted device? Īs a last resort, see if reinstalling the extension can solve the issue. Is the issue solely for Firefox? Please see if the issue occurs on other browsers. So it looks like the Chrome extension is reading data from it. (NOTE: I told them I refused to do this step, this is a BS troubleshooting step, it should work regardless of 2FA or not). From this answer it looks like there is a /.lastpass directory which is used by the Firefox extension. Please try disabling and re-enabling the 2FA and see if the issue still persists. You need to make sure autofill is always turned on so that you get access to your passwords anytime. When did this issue start to occur? (Obviously I stated this started with the new version of the extension) Confirm Autofill is Enabled Autofill can be turned on or off anytime from the settings. Here are the questions they asked, you might try to head off the questions by answering in the initial contact:Ĭould you please provide us with more details about the issue? (I gave them the versions of FF, Windows (including build #), and the Extension) I did, and now they are asking some questions. You may want to set the extension to not allow updates.Īdditionally, everyone that is experiencing this issue, please submit a ticket to their support, the more of us that submit something, the more likely they will be to address the issue. Just uninstall the extension, then add the previous version (4.29.0.4) from here: As a work around, you can revert to the previous version of the extension. Most web browsers include built-in password management that prompts you to save passwords for sites that you visit. ![]()
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